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Define –
Measure –
Analyze –
Improve –
Control
To gather relevant information and measure the effectiveness and/or efficiency of the current processes, inclusive of relevant information systems in place.
| Step
|
Activities
Templates, Tools and Techniques are italicized
|
Deliverable
|
| M1 | - Determine what should be learned about the problem or opportunity
- Discern independent factors versus dependent factors
- Identify type of metrics that will be relevant and useful
| Metric Assessment Tree |
| M2 | - Identify Sources of relevant data and process insight
- Describe the existence of data
- Establish unambiguous operational definitions of metric items
- Determine methods to do the measuring
- Develop Data Collection Forms or checklists to support the gather process
| Data Collection Plan |
| M3 | - Measure process performance
- Gather data for process metrics
- Gather data for metrics of inputs & outputs
| Metrics for the “As-Is” |
| M4 | - Select CTQ characteristics
- Identify patterns in data and other relevant information gathered
- Measure the efficiency and/or effectiveness of the “As-Is” process
- Gather data relevant to a current Process Sigma Calculation
- Calculate process sigma for the “As-Is”
| Process Assessment for the “As-Is” |
| M5 | - Gather data supporting VOC findings
- Describe the relevant characteristics of the organization, people, process, & technology within the defined scope
- Describe the characteristics of information technology using Due Diligence Worksheet which includes project management, skillsets per the Skillset Inventory, applications, data, lifecycle, operations, support, infrastructure, facilities, & structure
- Identify constraints of the “As-Is” environment
| Capability Profile |
| M6 | - Define performance standards for the “As-Is” process or system
- Compare actual performance levels to current organizational standards
- Incorporate additional Points-of-Pain and symptoms gathered
| Deficiency List (Detailed/ Updated) |
| M7 | - Adjust, refine, and/or add further detail to the Project Charter
- Clarify project purpose and make scope adjustments
| Project Charter (Detailed/ Updated) |
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*Note Regarding the Measure Stage: It is important to note that we plan to approach projects from a ‘process’ standpoint as opposed to a ‘data’ standpoint. To that extent, the way we will deal with metrics and data is in the following way: Identify relevant metric/data items, Define the type of measure for that metric/data, Determine if metrics and/or data exist for that item or not. This approach does not include studying the data itself nor data/statistical analysis and is sometimes called the ‘metric profile level’. The scope of work at this point does not include going beyond this level. The scope is certainly subject to change so that the approach to metrics is deeper, however the project pricing and timeframes would be impacted via the change control process.
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