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Define –
Measure –
Analyze –
Improve –
Control
To review and assess the data gathered so that the root causes can be determined and to develop strategies for solving the problem or improving the process.
| Step
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Activities
Templates, Tools and Techniques are italicized
|
Deliverable
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| A1 | - Identify potential bottlenecks, disconnects, and/or redundancies in the “As-Is” processes
- Review the value-add versus non-value-add steps
- Review the data in detail to determine how inefficient or ineffective the process may be
- Review the data to pinpoint the problem areas or occurrences
- Develop a Root-Cause Hypothesis
- Screen and organize potential causes and candidate “vital few” Causes
| Root-Cause Analysis |
| A2 | - Confirm the root cause conclusions with data, and utilize the FMEA Worksheet
- Perform a Cause-and-Effect Verification
- Identify sources of variation and quantify causes where possible
| Failure Modes Effect Analysis (FMEA) |
| A3 | - Determine capability of organization, people, process, & technology
- Using the results of the Due Diligence Worksheet, assess the capability of information technology such as project management, skill sets per the Skillset Inventory, applications, data, lifecycle, operations, support, infrastructure, facilities, & structure
| Capability Assessment |
| A4 | - Identify and review available package applications
- Develop a Software Package Pro's & Con's Matrix
- Consider key factors such as functionality, platforms, scalability, usability, extendability through interfaces and custom development
| Best of Breed Solutions |
| A5 | - Identify and review relevant “technique” best practices from industry
- Identify and review relevant “functional” best practices from industry
| Industry Best Practices |
| A6 | - Compare the “As-Is” conditions with possibilities to identify strengths, weaknesses, opportunities, & threats
| SWOT Analysis |
| A7 | - Define objectives for process improvement
- Categorize improvement objectives for short-term versus long-term
- Define performance standards for the “To-Be”
- Determine constraints & boundaries for the “To-Be”
- Determine whether project should focus on process design or process improvement
| Criteria for Improvement |
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