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Define –
Measure –
Analyze –
Improve –
Control
To evaluate the results of the new process and/or solution against the root causes and to monitor, measure, and sustain the improved processes and/or systems.
| Step
|
Activities
Templates, Tools and Techniques are italicized
|
Deliverable
|
| C1 |
- Measure the performance levels of the new business process for key metrics
- Perform a Process Sigma Calculation for the new process, and compare to the original process sigma from “As-Is”
- Identify additional on-going metrics to monitor the continued effectiveness of the improved state
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Metrics for the Improved Process (On-Going)
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| C2 |
- Use data gathered for metric items to evaluate the solutions
- Identify key charts or graphs for visual communication of metric results
- Determine level of success for fulfilling original project goals
- Evaluate the cost-benefit performance of the new process and/or system through a Business Case / ROI Performance Worksheet for both qualitative and quantitative results
| Monitor & Evaluate Results |
| C3 |
- Identify potential quality control problems
- Define remaining deficiencies in the process and/or system
- Communicate project successes & lessons learned to management and to the organization
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Lessons Learned & Improvement Process Insights
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| C4 |
- Document the steps and lessons learned that were taken to improve the process so it can be done continuously
- Finalize key process documentation
- Maintain the gains by standardizing processes
- Validate that all changes adhere to the organization's regular Change Control Process
- Determine the strategy for controlling further improvements or solutions to this process
- Initiate a regular status with on-going Management Control Process
| Process Improvement Procedure |
| C5 |
- Identify adjustments needed to reach next sigma
- Define next iteration through DMAIC
- Outline next steps for on-going improvement
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Recommended Next Steps & Future Plans
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